Refund policy

Because our labels are custom printed, we do not accept change-of-mind returns.

If we make a misprint or the labels are faulty due to an error on our side, we will reprint them free of charge. Please contact Vial Labels Australia at hello@viallabels.com.au within 7 days of delivery, with your order details and a photo of the issue.

This policy does not limit your rights under the Australian Consumer Law, including any applicable remedies for faulty goods.